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Privacy Policy

ITS > Privacy Policy

Privacy policy
These privacy policy concerns customers, potential customers, and website visitors as defined in sections 10 and 24 personal data law act (523/1999) and sections 12 and 13 in the EU’s General Data Protection Regulation (679/2016).

Data controller
IT Solutions Group OÜ, 14049412, a company based in Estonia.

Data collection
We gather data on our clients, potential clients, website visitors, and internet users who interact with our adverts.

What data do we gather, and what do we do with it?
We gather data that you may directly or indirectly provide to us. When you interact with our advertising, forms that are associated to us, landing sites, website, or emails, this could happen. Additionally, we might record and keep notes and voicemails from phone conversations.  Furthermore, we gather data from other websites, including social media platforms.

  • Name
  • Email address
  • Phone number
  • Company your work or have worked for
  • Video recordings
  • Voice recordings
  • Title
  • Any information that was submitted to you

How and why do we keep your personal information?
When we have a legitimate interest in the purpose of marketing.To enable our customer support team and service customer relationships.When it’s necessary after we’ve decided to overrule your interests and rights.If you don’t want to get any marketing offers from us, contact us. Read more on how to down below.

When have you given your consent
We may occasionally need your express permission to store and use your personal information. We’ll ask you for that particular information. This will occur if you submit forms or other information to us via our website, social media channels, or landing page. You have the right to revoke your consent at any time. The already processed information won’t be impacted, but we won’t continue to use your personal information unless we have good reason to.

How long do we keep your personal data?
In accordance with the original agreement, we store your personal information. We will keep your information if you haven’t given us your consent but may have done so in another way, like by filling out a form, for as long as we consider you to be active by viewing our emails or browsing our website. We will delete your personal data from our files if you haven’t used our services for more than three years.

Your data protection
We make every effort to prevent loss, alteration, or illegal or unauthorized use of your personal information. We have put in place technological precautions and procedures to ensure against loss, theft, unauthorized access, and improper disclosure of your personal information.We never use your personal information for purposes other than those above, and whenever practical, we anonymize it. We periodically assess who has access to personal information and provide employee training on data security.

Who has access to your personal data?
At Flowfly, only those with the proper authorization are permitted access to your personal data. Sales, marketing, IT administrators, and any other departments that require access to your information to carry out their regular duties fall under this category. To provide our services outside of the Flowfly organization, we employ suppliers. Your information is never sold or shared with any third parties.

Partner we work with

  • Hubspot
  • LinkedIn
  • Google
  • Meta
  • Microsoft

Suppliers in the EU/EES are prioritized and for other suppliers, Standard contractual clauses will apply.

Your rights
You have the right to govern your own data, and you have the right to ask us for information at any time about how we handle your personal data, in accordance with data protection legislation. If you want to exercise any of your rights, please get in touch with us. Send an email to info@itsolutions.ee to accomplish this. 

Obtain an extract of personal data
You have a right to know what personal information we handle. You can obtain this by asking us for a registry extract.

Update incorrect or incomplete information
You have the right to request that any incomplete or inaccurate personal information be corrected. You may also ask that any gaps in the data we have about you be filled.

Remove your personal information
You have the right to request the removal of all or a portion of your personal data from our databases. It is also known as the «right to be forgotten.» We may are unable to entirely remove your data. This is so that we might perhaps require it under a contract or by law.

Restrict the processing of your personal information
You have the right to ask that the processing of your information be halted temporarily in certain circumstances. If there is inaccurate information on you, it may need to be investigated. Additionally, you might have objected to the way your data was processed on the grounds of our legitimate interests. Then, we shall make the judgments required to determine whose rights prevail over the other.

Protest against your data treatment
You may object if we process your information based on a legitimate interest. We must be able to show that we have compelling legitimate grounds for processing your information and that those grounds take precedence over your interests and rights. The section above has more information about justifiable interest.

Move your data
You have the right to receive the information we have collected about you if we are processing it in accordance with a contract or with your consent. You have the right to transfer your information to a different provider, if it is technically feasible. We refer to this as data portability.

File a complaint with the supervisory authority
You can complain to the supervisory authority if you have concerns about how we are handling your personal information. Refer to the Data Protection Inspectorate in Estonia.

Marketing offers
You can ask that we stop sending you marketing materials. You’ll then need to let us know that your communication choices have changed. To achieve this, get in touch with us at info@itsolutions.ee.

Use of cookies
Everyone who visits a website with cookies must be informed of the following things, as required by the law of electronic communication:

  • The website contains cookies
  • How the cookies are used
  • How cookies can be avoided
  • Agree to the use of cookies

On our website, cookies are used. The tiniest bit of data that a website saves on your web browser and can subsequently retrieve is known as a cookie. To improve services or determine which pages are of particular interest, we employ cookies.Cookies assist our website in recognizing your browser when you return. We can use this to remember your preferences (such your preferred language or location) and to customise our content for you. Your time will be saved, and the functionality of the website will enhance.Cookies are used to improve how you use our website. By utilizing this data, we can better tailor our website and the advertising that appears there to your preferences.Additionally, cookies help us identify and count visitors as well as keep track of how users navigate our platform. This aids us in enhancing the functionality of our website.On our website, cookies may be used by third parties over whom we have no control. These cookies are probably targeted cookies or analytical/performance cookies.

Avoid cookies
You have the option of accepting or rejecting our cookie policy. By turning on the browser setting that enables you to deny the setting of all or specific cookies, you can block cookies.Alternatively, you may always manually delete cookies from your hard drive. Visit the support page for your browser to learn more about how to do this.

Changes to our Privacy Policy
Changes to our Privacy policy will be email to you or will be accessible in this document.